“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”
- Mahatma Gandhi
At Prime Progression, we believe in this philosophy precisely. For us, Customer is the most important stakeholder in our engagements and policymaking. We believe that by creating customer-centric policies, we are empowering the customer and in-turn our organization. This has resulted in us retaining customers year after year and we are proud to say that we have over 90% customer retention and we envision to make this a whole 100%
While one wheel of our success story is our customer-centric approach, other is definitely, our commitment towards providing excellence in operation. We believe in ensuring hassle-free, transparent customer journey, stitched with care and passion. This coupled with our intrinsic integrity, delivers Optimal results.
At Prime Progression, we believe in investing in our talent pool. We believe that by strategically investing in our Talents, we are building a strong work culture unafraid of innovation, change, success or failure. We encourage our talents to take the bull by the horn and gallop with ideas which could potentially change mankind’s destiny, instead of being cowed down by problems. Our investment has indeed yielded fruitful results. So much so, that one of our earliest talents acquired is now a proud business head of our Global Sourcing and Engineering services.